Return & Exchange Policy
At Vetravati Laghukushak Producer Company Limited, your peace of mind is central to our agricultural cooperative standard. Read our straightforward operational conditions below.
1. Returns & Exchanges Eligibility
Standard criteria for item acceptance
You may request a formal return or inventory exchange if your request strictly fulfills the following validation milestones:
The request must be lodged within 7 calendar days of receiving your delivery parcel.
Items must remain completely unused, unopened, and sealed inside their original packaging.
Strict Policy Exclusions:
Customized orders, engraved items, made-to-order industrial batches, and seasonal promotional clearance items are non-returnable and exempt from exchange privileges.
2. How to Initiate a Return
Please execute each progressive processing tier sequentially
Contact Support Channels
Email our operations desk at vetravatilaghukrushak.pcl@gmail.com providing your specific internal Order ID Number alongside a granular statement explaining your return incentive.
Approval & Shipping Instructions
Once audited and approved by fulfillment managers, we will dispatch step instructions and link our authorized central clearing yard address coordinates to your screen layout.
Secure Item Package Return
Pack products securely in transit layers. Return shipping expenses are sustained directly by the buyer, unless returning defective items due to a manufacturing or packaging fault.
Warehouse Inspection Loop
Upon receiving the returned parcel, our team verifies standard product structural conditions. Validated items trigger monetary refund logs or equivalent model exchanges within 7 business days.
3. Refund Terms
Approved financial adjustments route straight to your **original payment platform mapping**.
Processing timeframes vary strictly based on downstream banking system metrics or payment gateway settlement speeds. Outbound shipping costs are entirely non-refundable.
4. Damaged / Defective Shipments
If items arrive broken, ruptured, or wrong against your invoice details, notify support within 48 hours of transit delivery.
📸 Prerequisite: Attach high-resolution photographs showing the box condition and damaged content clear views.
5. Legal Entity Reference & Return Destination
SHOP NO. A-57, MARUTI NANDAN-1,
Kapadvanj-Dana Road, At & Ta: Kapadvanj,
Dist: Kheda, Gujarat, India. Pincode: 387 620