❓ Frequently Asked Questions (FAQ) – Vetravati Laghukushak Producer Company Limited
We’re here to help! Below are answers to the most common questions about orders, payments, delivery, returns, and more.

1. Orders & Payments

Q: How can I place an order?
A: You can place an order directly on our website by selecting your favorite products, adding them to the cart, and completing the checkout process.

Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and digital wallets.

Q: Can I modify or cancel my order after placing it?
A: Yes, you can modify or cancel your order within 24 hours. Please email us at vetravatilaghukrushak.pcl@gmail.com as soon as possible.

2. Shipping & Delivery

Q: Do you offer shipping across India?
A: Yes, we provide nationwide shipping within India. Shipping fees may vary based on your location and order size.

Q: How long does delivery take?
A:

• Standard Delivery: 5–7 business days

• Express Delivery: 2–3 business days

Delivery times may vary depending on your location and courier service availability.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

3. Returns & Refunds

Q: What is your return policy?
A: You can return products within 7 days of delivery, provided they are unused, in original condition, and not customized. See our Return Policy for full details.

Q: How long do refunds take?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Q: Can I exchange a product?
A: Yes, exchanges are accepted within 7 days for unused, non-customized items in original condition.

4. Products & Customization

Q: Are your products covered under warranty?
A: Some items may come with a manufacturer or shop warranty. Warranty information will be mentioned on the product page or invoice.

Q: Do you offer customization?
A: Yes! We offer custom-made products for special occasions. For customization inquiries, please contact us at +91 98790 11765.

5. Customer Support

Q: How can I contact customer service?
A:
📍 Address: SHOP NO. A-57, MARUTI NANDAN-1, KAPADVANJ-DANA ROAD, AT&TA: KAPADVANJ, DIST KHEDA, GUJARAT, INDIA, Pin code: 387 620
CIN: U01611GJ2023PTC143050
PAN : AAJCV5273G
📩 Email: vetravatilaghukrushak.pcl@gmail.com
📞 Contact: +91 98790 11765

We aim to respond to all queries within 24 hours during working days.